Activating your account
After submitting your application and required documents, your account will be activated within 72 hours or up to 5-7 business days if additional information is needed, with activation instructions sent via email, and support available through phone, chat, or online requests during business hours.
After submitting your application, and once all required documentation is received, your account will be activated within 72 hours.
If additional information is requested, the activation timeline may be extended to 5-7 business days. Your sales representative will communicate any additional needs.
Once activated, you’ll receive an activation email with instructions for next steps.
If you do not receive an activation email but believe your account is active, check your junk mail folder and add ‘epay3’ to your address book.
If you cannot find the activation email but believe your account is active, visit https://app.epaypolicy.com/ForgotPassword to reset your password and access your dashboard.
For assistance, the support team is available Monday through Friday, 8AM-5PM CST at 844-372-9300 (Option 2), or you may submit a request to inquire about the status of your account.
If you prefer direct help, you can use the "Let's Chat" feature on the website during business hours or call Customer Support at 844-372-9300.
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