ePayPolicy Help Center

After submitting your application, and once all required documentation is received, your account will be activated within 72 hours.

If for any reason additional information is requested, the activation timeline will be extended to 5-7 business days; your sales representative will communicate any additional needs.

Once activated, you’ll receive an activation email with instructions for next steps.

If you do not receive an activation email but believe your account is active, the activation email may have landed in your junk mail folder. Be sure to add ‘epay3’ to your address book!

If you cannot find the activation email but believe your account is active visit https://app.epaypolicy.com/ForgotPassword to reset your password and access your dashboard.

Our team can be reached Monday through Friday 8AM-5PM CST at 844-372-9300, Option 2 for support or you may also submit a request to inquire about the status of your account.

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If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.

If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.