ePayPolicy Support
ePayPolicy Support is available Monday through Friday from 8AM to 5PM CST via the "Let's Chat" feature on their website or by phone at 844-372-9300 for direct assistance.
If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.
Related
Canceling your ePayPolicy Service - ePayPolicy
To cancel your ePayPolicy service, an Account Administrator must email support@epaypolicy.com during business hours (Monday-Friday, 8AM-5PM CST), and for further assistance, customers can use the website's "Let's Chat" feature or call Customer Support at 844-372-9300.
Updating the phone number and email address for the e-receipt - ePayPolicy
To update the public-facing phone number and email address on e-receipts in ePayPolicy, go to the Account menu in the dashboard and use the edit icons, or contact Customer Support via the website chat during business hours (Mon-Fri, 8AM-5PM CST) or by phone at 844-372-9300.
Prefill Payment Page - ePayPolicy
The Prefill Payment Page feature in the ePayPolicy dashboard allows you to send a pre-filled payment page to a payer, and customer support is available Monday through Friday from 8AM to 5PM CST via chat on the website or by phone at 844-372-9300.
Activating your account
After submitting your application and required documents, your account will be activated within 72 hours or up to 5-7 business days if additional information is needed, with activation instructions sent via email, and support available through phone, chat, or online requests during business hours.
Customer Support - ePayPolicy
ePayPolicy offers US-based customer support specializing in insurance payments with fast response times, strong data security, and positive user testimonials highlighting its ease of use, customization, and efficiency in improving billing and payment processes for insurance agencies.
How do I download my flyer? - ePayPolicy
To download your flyer on ePayPolicy, log in to the dashboard, navigate to the Accounts tab, select the Logo tab on the right, and click "Download your flyer," with additional support available via chat or phone during business hours.