How to Cancel an AutoPay Cycle - ePayPolicy
The ePayPolicy Help Center article explains that agency staff can cancel an AutoPay cycle by logging into their ePayPolicy dashboard, navigating to the AutoPay tab, selecting the desired AutoPay cycle, and clicking "Cancel," provided they have the "Can Manage Scheduled Payments" permission, with additional support available via chat or phone during business hours.
ePayPolicy Help Center
For an agency staff member to cancel AutoPay, they can:
- 1.
Login to their ePayPolicy dashboard at https://app.epaypolicy.com/
- 2.
Navigate to the AutoPay tab on the right side menu of the dashboard
- 1.Select the AutoPay cycle
- 1.Click Cancel
Note
Dashboard users must have the "Can Manage Scheduled Payments" permission to be able to cancel AutoPay cycles.
For Payer Instructions refer to the Payer: How to Edit an AutoPay Cycle article.
How can we improve this article?
Inaccurate - doesn't match what I see in the product
Hard to Understand - unclear or translation is wrong
Missing info - relevant but not comprehensive
Irrelevant - doesn’t match the title and / or my expectations
Minor errors - formatting issues, typos, and / or broken links
Other
Share additional info and suggestions
Notify me about changes
Cancel
Contact Us
If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.
Let's Chat!
To get started, please tell us a little bit about yourself.
Start Chat