How to Cancel an AutoPay Cycle - ePayPolicy
The ePayPolicy guide explains how payers can cancel AutoPay cycles by logging into the agency's payment page or using receipt email links to access scheduled payments, while agency staff can cancel cycles through the ePayPolicy dashboard with proper permissions, and provides contact information for further assistance.
Payer Instructions
To cancel an AutoPay cycle as a payer:
- 1.Visit the agency's payment page.
- 2.Click "Sign In."
- 3.Enter your login credentials.
- 4.Once logged in, you will be returned to the "Make a Payment" screen.
- 5.Select "Scheduled Payments."
- 6.Your AutoPay cycles will be displayed with a "Cancel" option next to each one.
- 7.If you do not have credentials for that payment page, click the "Manage My AutoPay" link in receipt emails to access the Scheduled Payments Page.
For additional instructions on setting up and modifying an AutoPay cycle, refer to the provided resources.
Agency Instructions
To cancel an AutoPay cycle as an agency staff member:
- 1.Log in to your ePayPolicy dashboard at https://app.epaypolicy.com/.
- 2.Navigate to the AutoPay tab on the right side menu of the dashboard.
- 3.Select the AutoPay cycle you wish to cancel.
- 4.Click Cancel.
Note: Dashboard users must have the "Can Manage AutoPay" permission to be able to cancel AutoPay cycles.
Contact Us
If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call during normal business hours, contact our Customer Support team at 844-372-9300.
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The ePayPolicy Integration Plan offers robust features including AutoPay for automatic invoice payments, automated invoice notification emails, prefilled payment pages for clients, customizable payment page options like custom fields, recurring payments, branding, and document uploads, with an added offer to try another plan free for three months.
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