ePayPolicy Help Center

This article outlines the process for changing the banking information associated with your ePayPolicy account.

For security and accuracy, all banking information updates are handled directly by our Support team.

Keep in Mind

For some accounts, the person requesting the change must be a user with ‘Manage account and users’ permission in the ePayPolicy dashboard.

Step-by-Step Guide to Update Your Banking Information

1. Prepare Necessary Information: Before calling, ensure you have your new banking details readily available.

2. Contact Support: Call the ePayPolicy Support team directly at 844-372-9300.

3. Select Support Option: When prompted, choose Option 2 for Support. Operating Hours: Our Support team is available to assist you Monday through Friday, from 8:00 AM to 5:00 PM CST.

4. Verification: The Support team will guide you through the necessary verification steps to confirm your identity and authorization before processing the update.  This phone-based process is in place to protect your financial information and prevent unauthorized changes.

How can we improve this article?

Inaccurate - doesn't match what I see in the product

Hard to Understand - unclear or translation is wrong

Missing info - relevant but not comprehensive

Irrelevant - doesn’t match the title and / or my expectations

Minor errors - formatting issues, typos, and / or broken links

Other

Share additional info and suggestions

Notify me about changes

Cancel

Contact Us

If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.

If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.

Let's Chat!

To get started, please tell us a little bit about yourself.

Start Chat