Multi-Factor Authentication (MFA) User Reset Recovery - ePayPolicy
The ePayPolicy Help Center explains that users who lose access to their Multi-Factor Authentication (MFA) can reset it by entering a previously saved Recovery Code via the ePay Dashboard or, if the code is unavailable, by having an Admin Account User contact ePayPolicy support at 844-372-9300, with all resets triggering notification emails to the user and admins.
ePayPolicy Help Center
We understand that life happens and there may be a time when your mobile device is lost, stolen or erased, for these reasons when you registered for Multi-Factor Authentication (MFA) you were provided a Recovery Code and encouraged to save this in an offline location.
How to Reset MFA with a Recovery Code
1. Log into the ePay Dashboard at https://app.epaypolicy.com/
2. Select the Recovery Code option
3. Retrieve the Recovery Code from your offline location
4. Enter the Recovery Code
5. Re-enroll in Multi-Factor Authentication
How to Reset MFA without a Recovery Code
If you do not have your Recovery Code or you are unable to reset your MFA with the above steps, an Admin Account User(s) must contact ePayPolicy support, at 844-372-9300, for assistance.
Keep in Mind
All MFA resets will send an email to you and the Admin Account User(s) informing them of the reset.
How can we improve this article?
Inaccurate - doesn't match what I see in the product
Hard to Understand - unclear or translation is wrong
Missing info - relevant but not comprehensive
Irrelevant - doesn’t match the title and / or my expectations
Minor errors - formatting issues, typos, and / or broken links
Other
Share additional info and suggestions
Notify me about changes
Cancel
Contact Us
If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.