Privacy Policy - ePayPolicy
ePayPolicy's Privacy Policy, updated May 14, 2026, details the collection, use, and disclosure of personal, financial, taxpayer, contact, and publicly shared information provided by users, as well as automatically gathered data such as usage patterns, transaction details, location, and technical device information when accessing or using their website, sub-domains, and APIs.
Last Updated: May 14, 2026
This Privacy Policy explains how information about you is collected, used, and disclosed by epay3, LLC. d/b/a ePayPolicy (“ePayPolicy,” “we,” “us,” and “our”) when you access or use our website, sub-domains, and associated APIs (collectively, the “Services”). By accessing the website or using the Services, you agree to our collection, use, and disclosure of your information as outlined in this Privacy Policy.
Information We Collect and How We Collect It
Information You Provide
- Identity Data: Name, date of birth, social security number (or equivalent), photos of your face, government-issued ID, and other ID numbers.
- Contact Data: Email, telephone number, and physical address.
- Profile Data: Username, password, preferences, interests, feedback, comments, event participation history, contest entries, survey responses, and usage of our Services.
- Financial Information: Bank accounts, payment card details, payment history, and other information needed to process transactions or assess financial status.
- Taxpayer Information: Tax ID numbers and tax filing details.
- Contacts Information: Name, email, phone number, or other details you provide about a recipient when making a payment or that a sender provides to facilitate your receipt of a payment.
- Publicly Shared Information: Information you disclose in ePayPolicy chat rooms, forums, or bulletin boards is publicly accessible.
Information We Collect Automatically or Generate
- Usage Information: Pages visited, features used, interactions with our platform, and frequency of use.
- Transaction Information: Payment amounts, dates, transaction IDs, merchants, and details of products or Services purchased.
- Location Data: GPS coordinates, IP-based location, and other location signals based on device settings and permissions.
- Technical Data: Device type, operating system, browser type, IP address, and other technical details.
- Communication Information: Audio, electronic or visual information, such as call recordings and call/chat transcripts, screen sharing views, emails, feedback, and survey responses.
- Information Collected Through Tracking Technologies: Cookies, pixel tags, and similar technologies that gather data about your browsing behavior, interactions, and preferences.
- Cookies: Small text files stored on your device to recognize you, remember preferences, and improve site functionality.
- Pixels or web beacons: Small, invisible images embedded in web pages or emails that track interactions.
- Analytics: Use of third-party analytics tools, such as Google Analytics, to analyze website traffic and improve services.
Information We Collect From Other Sources
- Financial Institutions: Banks or payment processors to facilitate transactions and verify account details.
- Identity Verification Services: To confirm your identity and comply with legal requirements.
- Public Databases and Publicly Available Data: Including government records and online sources used for verification.
- Marketing Partners: Advertisers or referral programs that provide insights about potential customers.
- Vendors and Business Partners: Assist in providing our Services, including analytics, customer support, and operational functions.
- Connected Services and Account Linking: If you link your account with third-party services, we may receive information from those providers.
- Referrals: If referred by a third-party, we may receive information about you to facilitate the referral process.
ePayPolicy does not collect any biometric data, such as facial recognition data, fingerprints, or other biological information used for identification.
How We Use Your Information
Providing, Improving, and Developing our Services
- Ensure effective operation, enhancement, and continuous improvement of our Services
- Innovate and introduce new products, features, and services
- Assess service availability and compliance in your location
- Manage and restrict transactions in accordance with applicable laws
- Facilitate secure payment processing
- Analyze trends and create aggregate data
- Tailor personalized advertising and content
- Administer the website and monitor navigation
- Assess effectiveness of marketing campaigns
Communicate with You
- Respond to inquiries and requests
- Send transactional or relationship-based information
- Engage in marketing communications
- Request feedback through surveys
- Inform you of partner offerings
- Provide newsletters, reports, and announcements
- Invite participation in beta testing or feedback
Compliance with Laws
- Establish and maintain your account in line with regulatory requirements
- Comply with applicable laws and legal obligations
- Maintain security and protect against unauthorized access, fraud, and other threats
- Exercise rights and remedies in defense of legal claims
- Respond to legal processes, subpoenas, and court orders
- Respond to demands from creditors as required by law
Analyzing Usage Trends
- Analyze anonymized and aggregated data to improve Services and understand user interaction
- Use de-identified transaction data and aggregated website usage data
Other Uses
- Any lawful purpose for which we obtain your consent
- Facilitate promotions, contests, and sweepstakes
- Assess and explore new business opportunities
- Use information in connection with mergers, acquisitions, or business transfers
- SMS Candidate Communications: Use text messaging for job application communications; no mobile information shared with third parties for marketing
When and With Whom We Share Your Information
- ePayPolicy Affiliates and Subsidiaries: To optimize service offerings and enhance user experience
- Advertising Partners: Third-party partners to deliver personalized ads and measure ad performance
- Business Partners: Third-parties for referrals, integrated solutions, or joint business initiatives
- Service Providers: Assist in delivery, maintenance, and improvement of Services (e.g., banks, payment processors, fraud prevention, auditors)
- Merchants: If you are a client, information may be shared with merchants you order services from
- Others with Your Consent: When explicit consent is provided
- Legal Process and Government Agencies: To comply with laws, regulations, and legal requests
- Corporate Transactions: In the event of mergers, acquisitions, or similar transactions
Your Privacy Choices
- Email: Automatically subscribed to marketing emails upon account creation; can unsubscribe at any time. Service-related communications may still be sent.
- Text: Can stop receiving texts by replying “STOP.”
- Do Not Track: No response to browser “Do Not Track” signals; browser settings can be adjusted to manage cookies.
- Cookies and Internet-Based Advertising: Control use of cookies and tracking technologies through browser settings. Blocking all tracking may affect website functionality.
Additional rights may apply depending on your state of residence (see Texas and California disclosures below).
How We Protect Personal Information
- Use of administrative, physical, and technical safeguards
- Access controls to limit data access to personnel with legitimate business reasons
- Third-party service providers required to maintain appropriate safeguards
- Regular assessment and upgrades of security systems
- 100% security cannot be guaranteed; users should notify of any breaches
Storage, Processing, and International Data Transfers
- Information stored and processed in the United States and other countries where service providers operate
- Data may be transferred internationally; safeguards in place for such transfers
- Use of Services constitutes acknowledgment and agreement to international data transfers
Children
- Services not intended for individuals under 18
- No knowing collection of information from individuals under 18; such data will be deleted if discovered
Links to Other Sites
- Website may contain links to third-party websites
- Not responsible for content, privacy practices, or security of third-party sites
- Users encouraged to review privacy policies of third-party sites
Notice to California Consumers
- Right to Know: Request information about personal data collected
- Right to Delete: Request deletion of personal data, subject to exceptions
- Right of Correction: Correct personal information
- Right to Opt-Out: Right to opt out of sale of personal information (not currently sold)
- Right to Non-Discrimination: No discrimination for exercising privacy rights
- Data Portability: Receive personal information previously provided
- Financial Incentives: Participation in incentive programs is voluntary and considered a fair exchange for data
- Request to Limit Use or Disclosure of Sensitive Personal Information: Limit use/disclosure to necessary purposes
- Automated Decision Making: Not currently used
- Exercising Your Rights: Contact privacy@epaypolicy.com; identity verification may be required
- Authorized Agent: Written authorization required for agents to exercise rights
- Shine the Light Law: Request information about sharing for direct marketing
- Exceptions: Certain exceptions apply under California law
Notice to Texas Consumers
- Protection of sensitive personal data in accordance with Texas law
- Rights to access, delete, correct, or opt out of processing sensitive data
- No collection or disclosure of sensitive data without explicit consent
- No sale of personal data as defined by Texas law
- Contact to exercise rights
Changes to this Privacy Policy
- Policy may be updated; updated date will be posted
- Continued use of Services after updates constitutes acceptance
Contact Us
Privacy Team
ePayPolicy
5000 Plaza on the Lake, Suite 200
Austin, TX 78746
privacy@epaypolicy.com
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