Registering Multi-Factor Authentication (MFA) - ePayPolicy
The ePayPolicy guide explains how to enhance account security by registering Multi-Factor Authentication (MFA) through downloading an authenticator app (Google, Microsoft, or Twilio Authy), scanning a QR code from the user profile page, entering the verification code, saving a recovery code offline, and optionally registering a phone number for text message authentication.
MFA, or Multi-Factor Authentication, is a security measure that requires users to provide two or more authentication factors to access a system or application. MFA enhances security by adding an extra layer of protection beyond just a password.
When you log in to your ePayPolicy dashboard at https://app.epaypolicy.com/, you will be redirected to your My Profile page to register for MFA.
How to Set Up MFA Authentication Application
Before you get started, download an MFA Authenticator Application on your mobile device. Common authenticator applications include:
- Google Authenticator
- Android users: Download from the Google Play store.
- iPhone users: Download from the Apple store.
- Microsoft Authenticator
- Android users: Download from the Google Play store.
- iPhone users: Download from the Apple store.
- Twilio Authy Authenticator
- Android users: Download from the Google Play store.
- iPhone users: Download from the Apple store.
Steps to Register MFA
- 1.From your Profile, click Setup.
- 2.Follow the instructions on your MFA Authenticator Application to scan the QR code displayed on your screen.
- Note: The QR code must be scanned through an authentication application and not a standard QR reader (such as your phone camera).
- 3.Enter the verification code provided by your MFA Authenticator Application.
- 4.Click Verify.
- A green banner will appear to indicate that the authentication was successful.
- 5.Save the Recovery Code displayed in an offline location in case you are unable to use your mobile device.
- 6.Click Sign Out.
- 7.Sign back into your dashboard with your login credentials and follow the steps on your MFA application.
Additional Tips
ePayPolicy recommends that you set up the Authentication Application and register your phone number. This will allow two options to authenticate your account.
To set up your phone number, navigate to your My Profile page and follow the steps for the Text Message option.
Contact Us
If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call during normal business hours, contact our Customer Support team at 844-372-9300.
Related
Sign In with Multi-Factor Authentication (MFA) - ePayPolicy
The ePayPolicy MFA sign-in process involves logging into the dashboard, selecting an authentication method if multiple are available, entering the code from your authenticator app or text message, and verifying it to access your account, with customer support available via chat or phone during business hours for assistance.
Multi-Factor Authentication (MFA) User Reset Recovery - ePayPolicy
The ePayPolicy guide explains that if a user loses access to their Multi-Factor Authentication (MFA) due to a lost, stolen, or erased mobile device, they can reset MFA by logging into the ePay Dashboard, selecting the Recovery Code option, entering their previously saved offline Recovery Code, and re-enrolling in MFA, but if the Recovery Code is unavailable, an Admin Account User must contact ePayPolicy support for assistance, with all resets triggering notification emails to the user and Admin.
Terms and Conditions - ePayPolicy
The ePayPolicy Terms of Service, effective June 3, 2026, establish a binding contract between ePayPolicy and its Customers for use of its integrated payment platform and services, include mandatory individual arbitration for disputes waiving class actions and jury trials, incorporate the Privacy and Acceptable Use Policies, and outline that additional services or promotional offers may be subject to separate terms requiring further agreement.
Where to find your dedicated payment page
The dedicated payment page link is emailed to new users and can be found in the dashboard under the Account menu at https://app.epaypolicy.com, with customer support available via chat or phone during business hours for further assistance.
How to Reverse a Payment
Only the recipient of funds can reverse a payment through the ePay Dashboard by voiding it before 8 PM EST to avoid fees or issuing a refund (full, net, or partial) after processing, with transaction fees being non-refundable and the payer or agency responsible for those costs.
Activating your account
After submitting your application and required documents, your account will be activated within 72 hours or up to 5-7 business days if additional information is needed, after which you will receive an activation email with instructions, and if you do not receive it, you should check your junk mail, reset your password via the provided link, or contact support through phone, chat, or request submission during business hours for assistance.