Reverse a payment - ePayPolicy
Only the recipient of funds can reverse a payment on ePayPolicy by voiding it before 8 PM EST to avoid fees or issuing a refund (full, net, or partial) after processing, with transaction fees being non-refundable and the payer or agency responsible for those costs, and the reversal process involves logging into the ePay Dashboard, selecting the transaction, choosing the refund type, and confirming, after which both parties receive email confirmation and the payer sees the refund within 2-10 business days.
Only The Recipient of Funds Can Reverse a Payment
If you are the payer needing to reverse a payment, please contact your insurance company directly.
Important Details
A void is available if the payment has not been processed. Payments are processed nightly at 8 PM Eastern Standard Time. Since the payment has not been processed, no transaction fees will be assessed.
After 8 pm Eastern the payment is considered a Refunded Payment and the processing fees will need to be covered by either the agency or the payer. Transaction fees are non-refundable. Therefore, you will incur any portion of the transaction fee that is refunded.
A refund is available from the time the payment is settled up to 1 year after the payment is made. Since the payment has been processed, transaction fees are assessed.
- Full Refund: Refunds the total amount paid. Processing fees are not refundable. If you choose to refund the full amount, your agency will be covering the transaction fee.
- Net Refund: Refunds the total amount paid minus the payer fee.
- Partial Refund: Refunds a custom amount. This is most commonly used for prorated amounts if a policy is canceled.
How to Reverse a Payment
- 1.Log into the ePay Dashboard
- 2.Click the Transaction tab in the left navigation menu.
- 3.Search for the transaction and click the Transaction Number.
- 4.Click Refund Payment in the red box to the right.
- 5.Select the type of refund.
- 6.Click Confirm
You and the payer will both receive an email confirmation that the payment has been refunded. The payer can expect the funds to post in their account within 2-10 business days.
Questions? Contact Customer Support at support@epaypolicy.com.
Related
How to Reverse a Payment
Only the recipient of funds can reverse a payment through the ePay Dashboard by voiding it before 8 PM EST to avoid fees or issuing a refund (full, net, or partial) after processing, with transaction fees being non-refundable and the payer or agency responsible for those costs.
Void or Refund a Payment - ePayPolicy
The article details how ePayPolicy users with proper permissions can reverse payments either by voiding unprocessed payments before nightly processing (8 PM EST) to avoid fees, or by issuing refunds—full, net, or partial—on settled payments within 12 months, with instructions on how to perform each action via the ePayPolicy dashboard and notes on transaction fees and confirmation notifications.
Terms and Conditions - ePayPolicy
The ePayPolicy Terms of Service, effective June 3, 2026, establish a binding contract between ePayPolicy and its Customers for use of its integrated payment platform and services, include mandatory individual arbitration for disputes waiving class actions and jury trials, incorporate the Privacy and Acceptable Use Policies, and outline that additional services or promotional offers may be subject to separate terms requiring further agreement.
Using ePayPolicy FAQ - ePayPolicy
The ePayPolicy FAQ explains that the platform accepts major credit cards (Visa, Mastercard, American Express, Discover), processes payments (credit, debit, ACH) typically settling in about 2 business days, sets transaction limits that can be increased, provides daily batch deposit reports via an online dashboard, notifies users of bounced ACH payments with associated fees, only accepts credit card payments in Canada, and has variable processing fees depending on location, with transaction tracking available through a dashboard link sent upon signup.
ePayPolicy: Digital Insurance Payment Solution
ePayPolicy is a specialized digital payment solution trusted by over 10,000 insurance organizations—including agencies, MGAs, carriers, and premium finance companies—that streamlines insurance premium payments by replacing checks with a secure, PCI Level 1 compliant network featuring easy onboarding, AMS and API integrations to automate tasks, improve cash flow, reduce late or lost payments, and enhance operational efficiency, all supported by positive user testimonials and a free 60-day trial.
Can I pass the transaction fee on to my customers? - ePayPolicy
ePayPolicy allows businesses to pass credit card and ACH transaction fees to customers through a compliant payment page that clearly displays fees and deducts them from payments before remittance, while also offering an option to absorb fees uniformly across all transactions upon request.