Riskguard Insurance Solutions Goes “Full Digital” with ePayPolicy - ePayPolicy

Riskguard Insurance previously managed two separate digital payment solutions: one for ACH payments and another for credit card payments. In 2022, they transitioned to ePayPolicy, streamlining their payment process. Irene Herman, President and CEO of Riskguard Insurance Solutions, shared her experience with the transition and the benefits her agency has seen.

Irene has always embraced technology, having moved her agency to the Cloud with Applied Systems’ Epic eight years ago. She prefers digital document storage and has minimized paper use in her office. Before switching to ePayPolicy, Riskguard used Vcheck for ACH payments and Xpress-Pay for credit card transactions. While Vcheck allowed clients to pay by phone, fax, or online, it still required Irene to handle checks manually—buying blank checks, printing them, and depositing them at the bank.

Seeking a more efficient solution, Irene discovered ePayPolicy at a Pacific Interstate Insurance Brokers (PIIB) panel. After seeing the product in action and speaking with other brokers, she decided to make the switch. The transition was described as simple and seamless, with producers and policyholders appreciating the ease of use. There was no pushback from staff or clients.

Irene finds the pricing reasonable and has not encountered issues with passing along transaction fees to clients. Riskguard uses ePayPolicy’s “Essentials” Plan, as they do not utilize the ledger in their Epic AMS.

Biggest Business Benefits

Since adopting ePayPolicy, Riskguard has experienced a more streamlined and efficient binding process. Payments are validated and processed within a few days, eliminating the wait for checks to clear or arrive by mail. Irene values the security provided by ePayPolicy, noting that the system is PCI Level 1 compliant and that client account numbers remain confidential. Funds are deposited directly into the bank, reducing manual handling.

While some clients still prefer to pay by check, ePayPolicy has saved significant time and effort by removing the need to print and deposit checks manually.

Advice to Other Agencies

Irene encourages other agencies to consider the benefits of digital payments, questioning whether time is better spent on manual banking tasks or on customer service and business growth. She highlights the simplicity and ease of use of ePayPolicy, stating, “There is no downside. It’s a very simple learning curve. It’s easy to use. My conscience is clear when my clients pay through ePayPolicy.”

About Riskguard Insurance Solutions, Inc.

Riskguard Insurance Solutions, Inc. is an independently owned and operated agency based in San Francisco, with remote sales offices in the East Bay and South Bay Areas. They serve clients in California, Arizona, Oregon, Nevada, Washington, New York, Texas, and Colorado. The agency offers a range of coverage options, including specialty coverage for hard-to-place businesses and unusual risks, using both preferred and non-standard, surplus lines carriers.