Updating the phone number and email address for the e-receipt - ePayPolicy

To update the public-facing phone number and email address on e-receipts in ePayPolicy, go to the Account menu within the dashboard and use the edit icons to make changes.

Follow these instructions to update your public-facing phone number and email address that appear on e-receipts:

1.Inside the dashboard, go to the Account menu.
2.Edit these items using the edit icons.

How to Cancel an AutoPay Cycle - ePayPolicy
The ePayPolicy guide explains how payers can cancel AutoPay cycles by logging into the agency's payment page or using receipt email links to access scheduled payments, while agency staff can cancel cycles through the ePayPolicy dashboard with proper permissions, and provides contact information for further assistance.
See payment details - ePayPolicy
ePayPolicy securely removes sensitive payment details after transactions but allows registered users with proper permissions to view the last four digits of the payment method in their dashboard, while payers cannot access this information, and customer support is available via chat or phone during business hours for further assistance.
How to add and set permissions for users in ePayPolicy - ePayPolicy
The article details how to add users and assign specific permissions—such as managing accounts, co-signing payables, voiding transactions, and accessing features like CheckMate and Payables Connect—within the ePayPolicy Dashboard by logging in, navigating to the Accounts and Users tabs, entering the user's email, adding them, and editing their permissions accordingly.
Void or Refund a Payment - ePayPolicy
The article details how ePayPolicy users with proper permissions can reverse payments either by voiding unprocessed payments before nightly processing (8 PM EST) to avoid fees, or by issuing refunds—full, net, or partial—on settled payments within 12 months, with instructions on how to perform each action via the ePayPolicy dashboard and notes on transaction fees and confirmation notifications.
Updating the phone number and email address for the e-receipt - ePayPolicy
To update the public-facing phone number and email address on e-receipts in ePayPolicy, go to the Account menu in the dashboard and use the edit icons, or contact Customer Support via the website chat during business hours (Mon-Fri, 8AM-5PM CST) or by phone at 844-372-9300.
Per Transaction Limits - ePayPolicy
ePayPolicy enforces per transaction limits on all accounts to manage front funding of ACH payments, requiring users to view or request limit increases via their dashboard's Account tab, with no daily limits, and offers customer support during business hours through chat or phone.