Using ePayPolicy FAQ

The ePayPolicy FAQ page explains the use of necessary cookies—such as those set by Cloudflare and WordPress—that enable essential website functions like secure login, session management, real-time content updates, and emoji support, while also providing options for users to customize their cookie consent preferences in accordance with privacy policies.

We Value Your Privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies. Please see our Privacy Policy for more information.

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Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.... Show more

For more information on how Google's third-party cookies operate and handle your data, see: Google Privacy Policy

NecessaryAlways Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

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1 hour

Description

This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

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session

Description

Cloudflare sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services

elementor

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Never Expires

Description

The website's WordPress theme uses this cookie. It allows the website owner to implement or change the website's content in real-time.

wpEmojiSettingsSupports

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session

Description

WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user's browser can display emojis properly.

Duration

1 year 1 month 4 days 1 minute

Description

Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.

VISITOR_PRIVACY_METADATA

Duration

6 months

Description

YouTube sets this cookie to store the user's cookie consent state for the current domain.

_calendly_session

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21 days 1 minute

Description

Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.

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1 year 1 month 4 days

Description

Zoom sets this cookie for the Zoom support team.

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Duration

2 hours

Description

Zoom sets this cookie for the Zoom support team.

cookieyes-*

Duration

1 year

Description

CookieYes sets this cookie for consent solution management.

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session

Description

WordPress sets this cookie to determine whether cookies are enabled on the users' browsers.

Functional

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

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Duration

3 months

Description

Google Tag Manager sets this cookie to experiment advertisement efficiency of websites using their services.

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Never Expires

Description

Elementor sets this cookie to store the persistent accessibility preferences selected by the user, such as panel visibility or interface adjustments, so these settings remain the same when the user revisits the sit

ea11y-session-state

Duration

session

Description

Elementor sets this cookie to temporarily store accessibility preferences for the duration of the current browsing session, ensuring the selected settings remain consistent while the user navigates the site.

VISITOR_INFO1_LIVE

Duration

6 months

Description

A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.

ytidb::LAST_RESULT_ENTRY_KEY

Duration

Never Expires

Description

The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.

nitroCachedPage

Duration

session

Description

Description is currently not available.

_zitok

Duration

1 year

Description

Description is currently not available.

__Secure-BUCKET

Duration

6 months

Description

Description is currently not available.

_zm_chtaid

Duration

2 hours

Description

Zoom sets this cookie to facilitate video conferences via zoom from the website.

_hcc

Duration

session

Description

Used to load and display hosted image content from WordPress, supporting proper page rendering and a consistent visual browsing experience.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

__Secure-YNID

Duration

6 months

Description

YouTube cookie used to protect user security and prevent fraud, especially during the login process.

_ga

Duration

1 year 1 month 4 days 1 minute

Description

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

_gid

Duration

1 day

Description

Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.

_ga_*

Duration

1 year 1 month 4 days 1 minute

Description

Google Analytics sets this cookie to store and count page views.

__rafm

Duration

session

Description

Ruler analytics sets this cookie to monitor and analyse the effectiveness of our online marketing spend.

ajs_anonymous_id

Duration

Never Expires

Description

This cookie is set by Segment to count the number of people who visit a certain site by tracking if they have visited before.

YSC

Duration

session

Description

YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.

vuid

Duration

1 year 1 month 4 days 1 minute

Description

Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website.

navless-live-visitor

Duration

1 year 1 month 4 days

Description

Description is currently not available.

__hstc

Duration

6 months

Description

Hubspot set this main cookie for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

hubspotutk

Duration

6 months

Description

HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

__hssrc

Duration

session

Description

HubSpot cookie sets this cookie to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.

__hssc

Duration

1 hour

Description

HubSpot sets this cookie to keep track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (which increments with each pageview in a session), and session start timestamp.

pardot

Duration

past

Description

The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking.

Performance

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

__Secure-ROLLOUT_TOKEN

Duration

6 months

Description

Description is currently not available.

__Secure-YEC

Duration

past

Description

Description is currently not available.

_rdt_uuid

Duration

3 months

Description

Reddit sets this cookie to build a profile of your interests and show you relevant ads.

MUID

Duration

1 year 24 days

Description

Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.

test_cookie

Duration

15 minutes

Description

doubleclick.net sets this cookie to determine if the user's browser supports cookies.

_uetsid

Duration

1 day

Description

Bing Ads sets this cookie to engage with a user that has previously visited the website.

_uetvid

Duration

1 year 24 days

Description

Bing Ads sets this cookie to engage with a user that has previously visited the website.

IDE

Duration

1 year 24 days

Description

Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile.

Uncategorised

Other uncategorised cookies are those that are being analysed and have not been classified into a category as yet.

__obref

Duration

1 year

Description

Description is currently not available.

_hcr

Duration

session

Description

Used to support website functionality by storing visitor session or preference information associated with embedded content, page interactions, and related data.

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FAQ: Using ePayPolicy

What credit cards do you accept?

We accept all 4 major credit cards. Visa, Mastercard, American Express and Discover.

What is the funding timeline for processed transactions?

Credit card, debit card, and ACH payments will typically take about 2 business days to settle to your bank account.

Is there a limit on the size of transactions I can accept?

Yes, upon activation your account will be given a set limit per transaction. This limit can easily be increased to accommodate larger payments.

How do I know what transactions are depositing into my account?

Batches in our dashboard represent daily deposits that are sent to your bank account. Those batches align to the penny with deposits that hit your bank account. Our system creates one batch per day that could include multiple transactions. You can see a breakdown of all of the transactions within a batch by logging into our online dashboard.

What happens with an NSF alert (non-sufficient funds) or other bounced ACH transactions?

When a bounced ACH occurs, we notify you and the payer immediately by email. ePayPolicy will debit your account for the funds.

We typically know funds are rejected after 5 or 6 business days from the transaction. This works in the same way as a paper check, where the funds may look good initially but are later pulled back.

You will still be charged the transaction fee on the original transaction. Therefore, if an NSF occurs, you’ll only be charged the transition fee associated with the payment which will vary based on payment amount.

Can I accept ACH/EFT payments in Canada?

At this time, we can only accept credit card payments in Canada.

What are the processing fees for credit card and ACH transactions?

Processing fees vary by country and/or state, contact support for more information.

How do I track my transactions?

Once you sign up there will be an email sent to you with a link to your online dashboard. From your dashboard you can track all transactions, export them, change user permissions, and check statuses of all transactions. In addition, you and your team will receive an e-receipt for each transaction. You can subscribe and unsubscribe from these notifications per user.

How do I know when a payment has been made?

The moment a payment is made, an e-receipt is sent to all parties (the payer and anyone in your organization that subscribes to the e-receipts). The payment is also reflected in the dashboard in real time.

Can I add a link to my webpage or email footer for my payment page?

Yes, you can find the PayNow buttons and the email signature buttons on our Client Toolkit page. Just pick the button you like best and send that with a link to your web designer. If you need further assistance, we’re happy to help.

To add an email signature button, hyperlink the button of your choice in your email signature setup. See instructions here for Gmail or Outlook.

Can I void or refund a transaction?

Yes, upon activation your account will be given a set limit per transaction. This limit can easily be increased to accommodate larger payments.Yes, you can void a credit card or ACH payment from your dashboard. It has to be done before 8 pm Eastern of the initial transaction. There are no charges to you or the payer for issuing a void.

You can also refund a credit card transaction between 2 and 60 days after the original transaction and can refund an ACH transaction between business 6 and 60 days. This is because ACH transactions take longer to fully settle and we want to protect you from issuing a refund until that happens. Using our dashboard, you will be able to make full and partial refunds. There are no additional fees for refunding a payment.

Learn how to reverse a payment.

Using ePayPolicy FAQ

FAQ: Using ePayPolicy

More questions about ePayPolicy?