What is a chargeback and how do I start the process?
A chargeback is a reversal of a card transaction initiated by the cardholder's bank after a dispute, and ePayPolicy provides a detailed 10-page guide explaining what chargebacks are, common questions, and the step-by-step process to start and manage chargebacks.
ePayPolicy Help Center
A chargeback is a card transaction reversed by the cardholder's bank after disputing a charge.
ePayPolicy has created this guide to answer common questions and provide you with the process.
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If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.
If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.
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